FAQs

Frequently Asked Questions (FAQs)

Ordering and Payment

How can I place an order?
You can place your order directly through our website. Add the desired items to your cart, proceed to checkout, and follow the on-screen instructions to complete your purchase. Our ordering process is user-friendly and secured with advanced encryption for your safety.

Can I place an order by phone?
Yes, we can assist you with orders over the phone. Contact our support team at (737) 300-9514 to discuss your requirements. While we prioritize online orders for accuracy, we are happy to help with phone inquiries and guide you through the process.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure digital payment methods. Rest assured, our payment gateways are encrypted to ensure your financial data is safe.

Do you offer free shipping?
Yes, we provide free standard shipping on qualifying orders. Visit our Shipping Policy for details on thresholds and applicable conditions.

Can I modify or cancel my order after placing it?
Yes, modifications and cancellations are allowed within 12-24 hours of placing your order. Please contact us immediately at support@powerhomesupply.com to request changes.

Shipping Information

What are your typical shipping times?
Our standard shipping time is 5-8 business days, though delivery may extend to 10-12 business days during peak periods. Expedited shipping options are available at checkout for faster delivery.

What shipping methods do you offer?
We offer standard, expedited, and express shipping. Domestic shipping is available across the USA, and we accommodate select international orders upon request. For international shipping inquiries, please call us at (737) 300-9514.

What are the costs for shipping?
We aim to provide free standard shipping for most orders. Additional fees may apply for expedited services or oversized items. Detailed shipping costs will be displayed at checkout.

Returns and Exchanges

What is your return policy?
We accept returns within 30 days of receipt, provided items are in their original condition, unused, and include all original packaging. Certain exclusions apply, such as custom or perishable items.

How can I return an item?
Contact our support team at support@powerhomesupply.com for return instructions. Securely pack the item with its original materials and ship it to the designated address provided by our team.

Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or we shipped the wrong product.

What should I do if I receive the wrong item or a damaged product?
If you receive the wrong item or a damaged product, please email support@powerhomesupply.com with your order details and photos of the item(s). We will promptly resolve the issue at no additional cost to you.

When will I receive my refund?
Refunds are issued within 7-10 business days of receiving and inspecting the returned item. Refunds will be credited to the original payment method, and you will be notified via email once the process is complete.

Taxes

Why is tax applied to my order?
Sales tax is collected in accordance with state and local tax laws. The tax rate depends on the delivery address provided during checkout.

How can I find the sales tax rate for my location?
Sales tax rates are determined based on the shipping address and are displayed during the checkout process.

Are there any states in the U.S. that do not impose sales tax?
Yes, states such as Oregon, Montana, New Hampshire, and Delaware currently do not impose a sales tax. However, tax regulations are subject to change, so please verify during checkout.

If you have additional questions, feel free to contact our support team:

Email: support@powerhomesupply.com
Phone: (737) 300-9514