Frequently Asked Questions (FAQs)
Ordering and Payment
How can I place an order?
You can place your order directly through our website. Simply add items to your cart, proceed to checkout, and follow the on-screen instructions. Our checkout process is secure, using advanced encryption to protect your payment details.
Can I place an order by phone?
Yes, we accept phone orders. Contact our support team at 737-300-9514 to discuss your order. While we recommend online orders for accuracy, we are happy to assist with phone inquiries.
What payment methods do you accept?
We accept Visa, MasterCard, American Express and other secure digital payment options. All transactions are encrypted for security.
Do you offer free shipping?
Yes, we provide free standard shipping on most orders over $300. However, some oversized or specialty items may have additional shipping fees, which will be clearly stated on the product page and at checkout. See our shipping policy for details.
Can I modify or cancel my order after placing it?
Changes or cancellations are allowed only if the order has not yet been processed for shipment. If you need to modify or cancel your order, please contact us immediately at support@powerhomesupply.com. Once an order has been shipped, we cannot make any changes.
What are your typical shipping times?
Orders typically ship within 5 business days after payment is processed. Standard shipping takes 3-5 business days after dispatch, but during peak periods, it may take up to 10 business days.
What shipping methods do you offer?
We offer standard, expedited, and express shipping for U.S. orders. International shipping may be available upon request. For inquiries, call us at 737-300-9514.
What are the shipping costs?
We offer free standard shipping for most products over $300. Expedited shipping and oversized items may have additional costs, which will be displayed at checkout.
What is your return policy?
We accept returns within 30 days of delivery, provided that items are unused, in original packaging, and in resellable condition. Certain exclusions apply, including custom or perishable items. A restocking fee may apply for certain returns. See our Refund Policy for full details.
How can I return an item?
To initiate a return, email us at support@powerhomesupply.com with your order details. We will provide you with return instructions, including the designated return address.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, email us at support@powerhomesupply.com with your order number, photos of the product and a description of the issue. We will promptly resolve the matter at no additional cost to you.
When will I receive my refund?
Refunds are processed within 3 business days of receiving and inspecting the returned item. You will be notified via email once your refund is issued. Refunds will be credited to the original payment method.
Need Further Assistance?
If you have additional questions, feel free to contact our support team:
📧 Email: support@powerhomesupply.com
📞 Phone: 737-300-9514
We are committed to delivering a seamless shopping experience and are here to assist you.